Thank you for shopping at Green Gem Company. If you are not entirely satisfied with your purchase, we’re here to help.

Refunds and exchanges of unworn pieces are accepted within 15 days after receiving your item. If you are unhappy with your purchase in any way, please contact us for a return shipping address. Once we receive the item(s) we will refund your purchase through PayPal. Buyer is responsible for return shipping. All custom ring sizings are subjected to a $25 labor fee.

All of our shipments are insured and we will claim the loss with insurance on your behalf.

Our shippers, and insurance providers do not cover theft. Please be careful to provide a secure shipping location when ordering as we cannot be held responsible for theft after delivery.

Products that do not meet these criteria will not be considered for return.

Please contact us before you return the product:

By phone number: +1 603.744.7939

By email: greengemcompany@gmail.com

By visiting this page on our website: https://www.herkimerdiamondrings.com/contact-us

We will provide further information as to whether to return the product to our office or to hold it for the shipper to pick up from your location.

Shipping charges

Original shipping charges incurred in connection with the return of a product are non-refundable.

Buyer is responsible for return shipping.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: +1 603.744.7939

By email: greengemcompany@gmail.com

By visiting this page on our website: https://www.herkimerdiamondrings.com/contact-us